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Thoughts & Comments
The Bank Blitz Memo: The Uphill Stages
In tough times, don’t let exceptional efforts go unnoticed....
By
David Martin
,Posted 07/29/2009
The Bank Blitz Memo: Cup Half-Full
In a world of weakening service levels, small gestures can have a bigger impact than you realize....
By
David Martin
,Posted 06/30/2009
The Bank Blitz Memo: Some Assembly Required
When it comes to meeting customer expectations, do your team’s actions live up to your promises?...
By
David Martin
,Posted 05/27/2009
The Bank Blitz Memo: Heard on the Tweet
It’s hard to learn new things when you already know what you know. You know? ...
By
David Martin
,Posted 04/24/2009
The Bank Blitz Memo: Are We On The Same Team Here?
Does your on-line bank complement or compete with your branches?...
By
David Martin
,Posted 03/26/2009
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