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Thoughts & Comments
On Customer Service: To Destroy Value, Skimp on Employee Training
That's what happened at Wal-Mart, anyway...
By
John Tschohl
,Posted 01/07/2009
Increasing Deposits Through Awesome Service
Stand out against the big banks...
By
John Tschohl
,Posted 10/07/2008
On Customer Service: It's Not Just The Technology, It's The
Experience
Step 1: Throw out your IVR machines...
By
John Tschohl
,Posted 05/09/2008
On Customer Service: Employee Empowerment--Does It Exist at Your Bank?
If it doesn't, it should...
By
John Tschohl
,Posted 04/24/2008
On Customer Service: Behold the Power of the Phone
Use it to delight--and retain!--your customers...
By
John Tschohl
,Posted 04/03/2008
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