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Thoughts & Comments
Technology
Disastrous Fads
As imitation has replaced imagination, the banking industry has followed fad after fad for at least the last 15 years,...
By
Vernon Hill
,Posted 06/06/2008
Thoughts on Mavericks
New Page 3 I'm back from the BAI’s inaugural “Mavericks in Banking” conference--its initiative to gathe...
By
Kevin Hoffberg
,Posted 05/12/2008
On Customer Service: It's Not Just The Technology, It's The
Experience
New Page 1 Warning!: The following is only for firms that want to grow fast and make a ton of money. ...
By
John Tschohl
,Posted 05/09/2008
Bank Tech Note: Images, Images Everywhere
New Page 21 We’ve been hearing for years that the use of checks is dying. But guess what? It’s not! Acc...
By
Bill McFarland
,Posted 04/16/2008
On Customer Service: Behold the Power of the Phone
New Page 12 Here’s a fact so blindingly obviously I don’t have to tell it to you, but I will just t...
By
John Tschohl
,Posted 04/03/2008
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