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Customer Experience
The Latest Citigroup Shuffle
Citigroup seems to be running out of deck chairs. The day after the company’s stock fell below $10, the Wall Street Jo...
By
Vernon Hill
,Posted 11/14/2008
Kovacevich's Delayed Retirement: Bove's Criticism Off Base
The FT reports that “Richard Kovacevich’s decision to stay on past retirement age at Wells Fargo is drawing fire from ...
By
Thomas Brown
,Posted 11/06/2008
The Bank Blitz Memo: Leveraging Assets
An article by Kris Hudson in the Wall Street Journal last week reminded me of some of the conversations I’ve had with ...
By
David Martin
,Posted 11/04/2008
Increasing Deposits Through Awesome Service
The turmoil lately engulfing the banking business has also generated at least one opportunity for nimble competitors: ...
By
John Tschohl
,Posted 10/07/2008
Citi-Wachovia: Hopeless
Tom Brown argues Citigroup’s Wachovia deal is a home run, and that the company is getting Wachovia’s banking business ...
By
Vernon Hill
,Posted 10/02/2008
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