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Thoughts & Comments
Customer Experience
The Bank Blitz Memo: A Performance Ryder
To say that the past couple of weeks have been a bit stressful around my household would be an understatement.  Making...
By David Martin,Posted 09/30/2008
The Bank Blitz Memo: Not a Problem
A senior bank manager friend and I recently reviewed findings of a customer satisfaction study in which his bank was i...
By David Martin,Posted 09/08/2008
Core Deposits: Now More Valuable Than Ever
If you want to understand the value to banks of having a strong core deposit base compared to reliance on wholesale ...
By Vernon Hill,Posted 09/02/2008
The Bank Blitz Memo: Shopping for an Answer
I was on vacation last week in a beach town in Florida.  When your party includes 15 Louisianans, there are two things...
By David Martin,Posted 08/06/2008
The Bank Blitz Memo: Delivering the Message
I had a highly enlightening business conversation in my dining room last week.  But it wasn’t over dinner.  ...
By David Martin,Posted 07/01/2008
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