How banks can make the most of AI

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THOUGHTS FROM CITIZENS FINANCIAL’S CIO: Here’s a notable comment by Citizens Financial CIO Michael Ruttledge from his conversation with Bank Automation News this week about AI.

“We have an opportunity to truly reset the productivity curve for the bank. AI has the potential to help us learn about our customers at an accelerated pace and constantly update, improve, and adapt priorities as conditions change over time. Citizens has a number of AI use cases that we are actively exploring, and those use cases are to benefit customer engagement, customer and colleague insights, and streamline operations.”

The whole interview is well worth your time.